I recently left T-Mobile for AT&T. Just so you know, T-Mobile will NOT prorate your final bill. My billing cycle ends on the 19th. I left on the 4th. But they charged me for the full month. That's actually what it says on the contract, so you should really port your number right before your billing cycle ends.
Furthermore, if you have a corporate or educational institution discount (I had 15% off through my school), they will NOT apply the discount on your final bill. I don't really have a copy of the contract for the discount, so who knows if this is legit or not.
Perhaps T-Mobile wants to make sure that people who leave T-Mobile never come back to T-Mobile by leaving a sour taste in their mouth.
there is a way around it if you didnt sign up recently
Furthermore, if you have a corporate or educational institution discount (I had 15% off through my school), they will NOT apply the discount on your final bill. I don't really have a copy of the contract for the discount, so who knows if this is legit or not.
Perhaps T-Mobile wants to make sure that people who leave T-Mobile never come back to T-Mobile by leaving a sour taste in their mouth.
there is a way around it if you didnt sign up recently
Here are their terms and conditions:
t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print =true]Unsupported Browser
They did put a clause in their Terms and Conditions where they wont prorate you on the latest two revisions(See Section C). The older versions do NOT have this.
Do note per their T&Cs "Did you activate (or renew) service prior to July 24, 2011? If yes, please click the date for the applicable version of the Terms and Conditions:" so the older versions of the T&Cs are what is applicable to you dependent on when you signed up for service.
If you are an older customer, that Clause does not apply to you and you have a fight.
When you call TMobile start by asking when you signed up and then figuring out what T&Cs apply to you. Then kindly ask the rep to show you on your T&Cs does it state that they wont prorate. Explain you see it on the newer versions, but not the ones you agreed to. They cant.
They will tell you that the terms and conditions are subject to change (they do not say that) so ask them to show you where that is. They cant.
You will likely have a heck of a fight. Took 3 phone calls and a few escalations before someone finally conceded and agreed that I was right. Have them put a note on the account and then call right back and verify they put the note.
Its possible, but its a pain.
t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print =true]Unsupported Browser
They did put a clause in their Terms and Conditions where they wont prorate you on the latest two revisions(See Section C). The older versions do NOT have this.
Do note per their T&Cs "Did you activate (or renew) service prior to July 24, 2011? If yes, please click the date for the applicable version of the Terms and Conditions:" so the older versions of the T&Cs are what is applicable to you dependent on when you signed up for service.
If you are an older customer, that Clause does not apply to you and you have a fight.
When you call TMobile start by asking when you signed up and then figuring out what T&Cs apply to you. Then kindly ask the rep to show you on your T&Cs does it state that they wont prorate. Explain you see it on the newer versions, but not the ones you agreed to. They cant.
They will tell you that the terms and conditions are subject to change (they do not say that) so ask them to show you where that is. They cant.
You will likely have a heck of a fight. Took 3 phone calls and a few escalations before someone finally conceded and agreed that I was right. Have them put a note on the account and then call right back and verify they put the note.
Its possible, but its a pain.
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